SHIPPING POLICY

All free complimentary shipping orders are sent through USPS First Class Mail Package.

• We work to ship out orders with an average of 2 to 3 business days after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 4 business days to ship orders.
• Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
• If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.
• We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
• We are not responsible for return shipping costs when returning items. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Domestic Shipping Information

• Our shipping options for shipping within the U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.
• Free standard shipping with estimated delivery within 6 business days.
• Paid Ground shipping with estimated delivery within 4 business days.
• Paid 2 Day Express shipping with estimated delivery within 2 business days.
• Paid 1 Day Express shipping with estimated delivery within 1 business day.
• Paid shipping costs are calculated at checkout and are based on the weight of your package.
• Delivery dates for ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.
• Once the package has left our warehouse, Express packages are guaranteed to be delivered within the specified number of business days.  Please contact us if you have any concerns about an express package delivery.

International Shipping Information

• All international packages are shipped via USPS and the various options available are presented at checkout. Rates are based on destination and package weight.
• Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped until it is delivered.
• International orders are subject to duty/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at the time of delivery. Salty Threads is not responsible for these fees.
• Orders refused at delivery and returned to us are subject to having return shipping costs paid by the customer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to Salty Threads, 921 Georgian Dr., Avon NY 14414, United States